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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very friendly and easy to use

Very friendly and easy to use when I first contacted. Continued that throughout and made things simple at a time of huge stress. Reviewed on: 22nd July 2021

Peace of mind

StepChange took the stress and worry out of my debt problem Reviewed on: 22nd July 2021

Amazing support

Very supportive, amazing at listening. Reviewed on: 22nd July 2021

They are helpful and understanding

They are helpful with everything that I was worried about Reviewed on: 22nd July 2021

FIRST CLASS SERVICE

Experts at what they do. So helpful understanding and caring. They completely owned my issues, stopped my worry and desperation. Guided me throughout and did all the hard work to give me peace of mind. They continue to help and regularly stay in touch and provide advice. They are always there when needed. An all round first class service. Reviewed on: 22nd July 2021

I am so grateful for stepchange. Helped me when I was at my lowest.

I have been on stepchange for a few years. I got in so much debt and thought I wouldn't get help, suffered depression from my debt and step change helped me with my debt recovery. I'm on a dmp and not scared to answer my phone anymore. I don't know what I would have done without them. Great charity and very supportive. Reviewed on: 22nd July 2021

Very helpful, would recommend

Stepchange are amazing , very helpful I would thoroughly recommend them. Reviewed on: 22nd July 2021

Best advice

I have always been given the best advice and when my income fluctuated they helped lower my plan Reviewed on: 22nd July 2021

They have been amazing helped me out of a big hole which I felt like their was no way out until I spoke to step change

Amazing help me feel alive again Reviewed on: 22nd July 2021

Excellent support

Step Change has helped me every step of the way trying to solve repayments of my debts. Finally I feel I am on top of things and can see the light at the end of the tunnel. Thank you Step Change! Reviewed on: 22nd July 2021

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