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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Great help

Best thing i ever did was asking step change for help Reviewed on: 22nd July 2021

Excellent service

Step Change have been a life saver. Without their expertise I am sure my debt problems would have gotten worse. They were able to keep the wolves from the door and I am now able to keep up with my debts through the one low monthly payment to Step Change. Would highly recommend them. Reviewed on: 22nd July 2021

Extremely helpful and no judgement.

When my debts we’re overwhelming me and had me worried about my financial future, they quickly put my mind at ease and put a plan in place for me to stick to. Reviewed on: 22nd July 2021

They have stopped my worries every month

They have stopped my worries......... Reviewed on: 22nd July 2021

Outstanding

Best decision I could have ever made. Such a big relief having 1 payment going out each month to pay my creditors and no worrying phone calls Reviewed on: 22nd July 2021

Debt management.

I was at rock bottom with my finances. Step change made me feel like I wasn’t a bad person and were so helpful. I was shaking and crying when I rang. I had never discussed my finances with anybody as I was ashamed. I wanted to not live. Thank you step change for saving my life Reviewed on: 22nd July 2021

Step Change are amazing

Step Change are amazing. The advice & help they gave me has been really appreciated. Reviewed on: 22nd July 2021

Step change help me when I was very worried about how I would pay my creditors they help me to manage my finances

I experienced a lot and how to manage my finances and I am happy to work with them Reviewed on: 22nd July 2021

Step change your life

I was at a complete loss until talking to a great bunch of people at step ca ge Reviewed on: 22nd July 2021

Invaluable help and advice

After struggling with debts for so long, StepChange staff have helped us to feel more in control of our finances and given us peace of mind Reviewed on: 22nd July 2021

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