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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Brilliant explanation, finding best options for you.

I really struggled with my dets and got deeper and deeper every year. But stepchange show me best solution for my problem. And now I managing my debts and my bills. Reviewed on: 22nd July 2021

Amazing company

Stepchange really helped me when I was at my lowest and didn’t know where to turn. With COVID and job losses they were a life saver for me and my family Reviewed on: 22nd July 2021

Brilliant Step Change

Step Change were brilliant when I was in a bad place, helpful caring and helped me change things around. Reviewed on: 22nd July 2021

Brilliant

Step Change helped me enormously to sort out my finances and get my life back on track again. Without their help who knows where I would be now. Reviewed on: 22nd July 2021

So much help

Everyone I have dealt with has been so kind and helpful and definitely lessened the stress and anxiety Reviewed on: 22nd July 2021

Peace of mind

Both my husband and myself had been made redundant and living on credit cards. I approached step change and they gave me peace of mind so we could sleep again! Reviewed on: 22nd July 2021

The calm voice in the other side of the line

When you think that everything was lost, a friendly voice in the other side of the line can make all the difference. Reviewed on: 22nd July 2021

Brilliant help for me

Step change helped me through a very testing time with debt I couldn't see a way out but they helped me fabulous Reviewed on: 22nd July 2021

Great charity

Very helpful and listen to every word you say and reply with sympathetic words Reviewed on: 22nd July 2021

Exceptional service

Step change went above and beyond what I have even thought they could do or at least that's how they made it feel. They are supportive and empathetic to your situation No judgemental and very easy to talk to. They help you every step of the way and give great advice. Reviewed on: 22nd July 2021

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