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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Help when needed

After being left in debt from a ex partner I had no where to turn , full of worry and anxiety I turned to step change I wasn’t judged I was understood and supported and advised correctly , without step change and the advisers help I very much doubt I would be here today I can not thank step change enough for supporting and guiding me through the worse period of my life I will be forever grateful . Reviewed on: 22nd July 2021

Helping me sort my finances.

I had to finish work due to a disability and as a result I ended up running up considerable debts. Stepchange has helped me to manage my debts without getting further into debt or facing the prospect of losing my home. They have in truth probably saved my life as I suffered severe depression about the debt before hearing about Stepchange and I don't know what I would have done had it not been for them. Reviewed on: 22nd July 2021

Fantastic service

It took a lot to make the call in 2015 but the time Stepchange took in organising my £53k debt into a manageable plan has been such a relief. Now I have 6 months left, it has been a struggle sometimes but not one payment missed and soon I will be debt free, I can’t thank Stepchange enough. Reviewed on: 22nd July 2021

Light at the end of the tunnel

When I was in bad debt and suffering financially,stepchange were a life line for me. Reviewed on: 22nd July 2021

Great advice & support

Provide a great deal of advice & support throughout debt management plan. Never judge or criticize you for getting into debt. Very understanding & helpful when circumstances change. Provide a very fair yearly review to make sure you are only paying what you can afford. Puts your mind at ease knowing the team at Step Change have got your back no matter what big or small debt, definitely worth a call. Reviewed on: 22nd July 2021

A service with compassion to circumstances

I was at the end of the road feeling alone, not knowing what to do or who to ask help from, step change changed everything and guided me with advise ,understanding, and solution ,totally professional at every step, Reviewed on: 22nd July 2021

Good company

Helped me at my lowest point in my life Reviewed on: 22nd July 2021

Recommend to the Step change

So far I’m quite happy with step change services, they helped me a lot when I was stucked. Specially thanx to the staff they have been giving me lot of supports & advices.. Reviewed on: 22nd July 2021

Feel happy again

Had debt with ex partner and i lost work and struggled to pay bills. Stepchange helped us manage it a lot more easy. After a year we split and they split the debt and it was hassle free so easy to do and staff are so friendly Reviewed on: 22nd July 2021

Very helpful, non judgemental advice and information. A lifesaver!

Supportive and helpful people online and on the telephone Reviewed on: 22nd July 2021

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