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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,661 reviews, last reviewed 10th Jul 2026
126000% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026
SM's avatar
SM

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18661)

Wonderful helpful staff giving much needed peace of mind

5
We were so worried about our finances but we were given instant peace of mind from out very first phone call. Reviewed on: 22nd July 2021
Lynda's avatar
Lynda

Fantastic, free service

5
With so many organisations out there that charge for their services, despite the fact people are going to them with money issues, you cannot fault Stepchange. Great on the phone, great via email and simply take the stress out of everything. With everything done on your behalf I don’t understand why they are not more widely known about and why people ever turn to a paid-for service. Simply brilliant. Reviewed on: 22nd July 2021
Chris's avatar
Chris

Caring

5
Always there for me whenever I needed advice and help. Reviewed on: 22nd July 2021
Alexander Hicks's avatar
Alexander Hicks

Step Change gave me expert help with debt management

5
From my first contact with Step Change, I have had expert help with managing my debt problems. Their advisers have been efficient and professional at all times. It has been a life-changing experience for me and I would happily recommend Step Change to anyone who needs debt advice. Reviewed on: 22nd July 2021
Moira Cockburn's avatar
Moira Cockburn

Saved me from stress and sleepless nights

5
Staff was so helpful over the phone and was non judgmental, felt like they understood everything I was going through and the struggles I had with my debt. I honestly feel 100 percent better with the help of Step Change and knowing the staff are there if I need advice Reviewed on: 22nd July 2021
markcampbell82@me.com's avatar
[email protected]

Excellent customer service alway there to help

5
I was left in debt after my business went into lictudation step change guided me through the bad times Reviewed on: 22nd July 2021
Ken Joyce's avatar
Ken Joyce

Simply put they are wonderful

5
Each person I have spoken to was lovely and really put my mind at ease. It’s very daunting to take the first step, but am so glad I did. Wonderful service and so easy to access your information. Reviewed on: 22nd July 2021
Kirsty Jackson's avatar
Kirsty Jackson

Really supportive and quick to provide help

5
Really good support, regular updates and easy to manage my DMP online Reviewed on: 22nd July 2021
kirsty_jackson21@yahoo.co.uk's avatar
[email protected]

Saved my life from ruin

5
Made my spiralling debt manageable and I’m now 3 years into a 5 year plan to rid me of my debt. Can’t thank them enough for getting my life back on track Reviewed on: 22nd July 2021
Benjamin Charlesworth's avatar
Benjamin Charlesworth

Peace of mind

5
Since getting in touch with Stepchange I am able to have a good nights sleep because I know that my debts are being paid Reviewed on: 22nd July 2021
Relieved's avatar
Relieved

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