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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Best help ever.

From day one when I contacted StepChange they have been so supportive , understanding and explained how they could help me get control of my debts . They are very easy to contact which gives me complete peace of mind . I cannot explain how different I feel with my life now , I wasn’t sleeping and just spent every day worrying . Thank you StepChange Reviewed on: 22nd July 2021

Highly recommend

Very helpful, highly recommended Reviewed on: 22nd July 2021

Peace of mind

Do not make you feel like a failure Reviewed on: 22nd July 2021

Lifesavers

Absolutely amazing without them I would be lost. They should run the country Reviewed on: 22nd July 2021

Saved my life

Their structure and guidance helped me see a pathway out of desperation Reviewed on: 22nd July 2021

Amazing Company

I did not know what to do until I found Step Change. Great service, really making a difference to people’s lives. Reviewed on: 22nd July 2021

Understanding with care.

Major debt after various redundancies and they just took my load away with a solution to repaying our debt. Absolute lifeline Reviewed on: 22nd July 2021

Outstanding

Always helpful and more importantly reassuring when you need them. Always end up happier for speaking with them Reviewed on: 22nd July 2021

Excellent service and advice. Friendly staff that have your best interest at heart.

I have had a DMP for a number of years and every review is handled with efficiency and reduces any stress. Online tools are useful and emails offer regular, up to date advice. Great company. Reviewed on: 22nd July 2021

Fantastic

Helped me out of a very sticky situation through no fault of my own 10/10 Reviewed on: 22nd July 2021

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