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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,677 reviews, last reviewed 17th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy debt management. Easy debt management. Portal is very useful. Reviewed on: 17th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Peace of mind

Both my husband and myself had been made redundant and living on credit cards. I approached step change and they gave me peace of mind so we could sleep again! Reviewed on: 22nd July 2021

The calm voice in the other side of the line

When you think that everything was lost, a friendly voice in the other side of the line can make all the difference. Reviewed on: 22nd July 2021

Brilliant help for me

Step change helped me through a very testing time with debt I couldn't see a way out but they helped me fabulous Reviewed on: 22nd July 2021

Great charity

Very helpful and listen to every word you say and reply with sympathetic words Reviewed on: 22nd July 2021

Exceptional service

Step change went above and beyond what I have even thought they could do or at least that's how they made it feel. They are supportive and empathetic to your situation No judgemental and very easy to talk to. They help you every step of the way and give great advice. Reviewed on: 22nd July 2021

.A weight lifted from my shoulders !!!

Stepchange are a fantastic company, they helped me enormously after my husband passed away and things got on top of me, so understanding, never judge you on why you are in debt, support you every step and always at the end of a phone to talk.. would recommend to anyone struggling with Debt, I cannot praise and thank them enough, I feel I'm halfway there and will be debtfree in 12 months thanks to them. !! Reviewed on: 22nd July 2021

Brilliant

Very efficient and reassuring , after many sleepless nights they put us on track and we are nearly debt free now Reviewed on: 22nd July 2021

Non judgemental help

These people help you when you can be desperate as debt is scary. They don't judge why your in this position and advise you what to do i no longer have sleepless nights worrying and am well on my way to clearing my debts Reviewed on: 22nd July 2021

Help when needed

After being left in debt from a ex partner I had no where to turn , full of worry and anxiety I turned to step change I wasn’t judged I was understood and supported and advised correctly , without step change and the advisers help I very much doubt I would be here today I can not thank step change enough for supporting and guiding me through the worse period of my life I will be forever grateful . Reviewed on: 22nd July 2021

Helping me sort my finances.

I had to finish work due to a disability and as a result I ended up running up considerable debts. Stepchange has helped me to manage my debts without getting further into debt or facing the prospect of losing my home. They have in truth probably saved my life as I suffered severe depression about the debt before hearing about Stepchange and I don't know what I would have done had it not been for them. Reviewed on: 22nd July 2021

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