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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Mr D Evans

Great help and informative service Reviewed on: 22nd July 2021

Dmp

Saved my life when i was financially desperate Reviewed on: 22nd July 2021

Amazing People

This company is represented by the most understanding and professional staff. I cannot praise enough. Thank you Reviewed on: 22nd July 2021

Really helpful and supportive

Their knowledge and expertise really helped me get my finances under control and helped me get back on my feet and relieve the financial pressure I had got myself into. Reviewed on: 22nd July 2021

Helped me out immensely

Wouldn’t have been able to get my life back on track if it wasn’t for Step Change Reviewed on: 22nd July 2021

Brilliant charity

Helped me loads took a lot of weight off my shoulders Reviewed on: 22nd July 2021

Turned my life around

Step Change has been so supportive and helpful all the way through my debt review. Sound sensible and calm advice. They were the light at the end of a very dark tunnel. Thanks so much. Reviewed on: 22nd July 2021

The best impartial help there is

Nothing is too much for anyone who answers the phone even when I'm having a bad day they are there to help and the best thing is it's free so every penny i pay through them goes to my Creditors Reviewed on: 22nd July 2021

Always helpful

Great team nothing ever a problem Reviewed on: 22nd July 2021

Helping people

Great service & great people to deal with Reviewed on: 22nd July 2021

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