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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

The best

At a time when your going through your worst the staff were considerate, non judgemental and helpful. I now feel confident in dealing with my finances and can see a light at the end of a tunnel. Reviewed on: 22nd July 2021

Just brilliant

Can’t fault Stepchange. Changed my life. Reviewed on: 22nd July 2021

Great service to people in need

Helping people who have no where else to turn. Giving people hope for the future Reviewed on: 22nd July 2021

Best Help ever

Never had any problem, and step change always there to assist me Weldon keep it up Reviewed on: 22nd July 2021

Amazing!!!

Step change changed our lives after struggling monthly with our growing debt we finally got in touch with step change and they were fantastic we didn’t feel judged and they have helped us set a manageable budget to repay our debts. Would 100% recommend to anyone Reviewed on: 22nd July 2021

Lifesaving!

I cannot recommend StepChange enough, the free advice i have received literally saved my life! Reviewed on: 22nd July 2021

Amazing

I could not have been clearing my debt the way I am without them. When I was at my lowest they were there supporting me Reviewed on: 22nd July 2021

Life changing

Contacting StepChange was the best thing I ever did, they have helped me get back on track and removed all the stress and worry that comes with debt. Reviewed on: 22nd July 2021

Help and support

From day one crying on the phone, this company has always been there for me every day,. I don't know what I would have done without them,, , . Thank you stepchange , all of you have helped so much, Reviewed on: 22nd July 2021

Best service available

Debt was a massive problem for me. Stepchange showed me a way out. Reviewed on: 22nd July 2021

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