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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Kind and knowledgeable

I have been with step change for a few years and they made it so easy to speak to them and sort myself out Reviewed on: 22nd July 2021

Step-Change help all.

Step Change was there for me from first contact. They have helped me sort out my finances, so that my debts are being paid off at a figure I can afford. If in doubt give them a call, they are always ready to listen and give advice where needed. Reviewed on: 22nd July 2021

Made me feel human again.

I have always been in control of my finances until my wife and I were both made redundant at the same time. I felt like nothing more than a number when speaking with the creditors. Step Change gave me a voice again and helped me to get back in control. Reviewed on: 22nd July 2021

My debt plan

Great help all round , sorting my finances out to get my money situation back on track Reviewed on: 22nd July 2021

Professional service and excellent company

I highly recommend Stepchange. Professional,discreet service who put your mind at rest and guide you through you money issues. Absolutely brilliant. Reviewed on: 22nd July 2021

Excellent service.

We had a lot of stress with our debts. After contacting Stepchange and sharing our concern, they avised the best solution for us and we are much relieved now. Reviewed on: 22nd July 2021

Always there and ready to help

Nice to talk to someone who listens and take on board what you say Reviewed on: 22nd July 2021

Made such a difference

When I had nowhere else to turn with my debts I reached out to stepchange and within minutes I felt I was back I control and a massive weight was off my shoulders. Everytime I spoke to them they were so helpful and I am so grateful for their help. Reviewed on: 22nd July 2021

Financial lifesaver

It’s no exaggeration to say StepChange helped to saved me from financial ruin. If I could give advice to myself a few years back, when I was internalising my debt problems, it would be to not delay seeking help. StepChange is impartial, non-judgmental and able to offer sound advice. Reviewed on: 22nd July 2021

Brill

Brill Life saving, helping us in every way through our dept. We can not thank you enough Reviewed on: 22nd July 2021

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