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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A Debt Lifeboat

Just when I thought I was about to drown in debt after losing my job StepChange helped me to get my life back under control. Super friendly and super helpful. Reviewed on: 22nd July 2021

Excellent service and very reassuring

Stepchange has helped me sort my debts out and I am now paying what I can afford I should be debt free by 2023 Reviewed on: 22nd July 2021

Very helpful

Step Change helped me to sort out my financial situation.amazing people,very understanding and helpful and professional. Reviewed on: 22nd July 2021

A life saver. Cannot thank them enough.

Took all the worry of debts from my shoulders. Reviewed on: 22nd July 2021

In time of financial help and advice they are the best

No other than excellent.the staff I spoke to were excellent Reviewed on: 22nd July 2021

Should have contacted them much earlier

Really pleasant , helpful and understanding people. These people have made my financial life so much easier to manage. Reviewed on: 22nd July 2021

Fantastic and very easy to deal with

Turned my life around small step by small step Reviewed on: 22nd July 2021

Absolutely Fabulous

Brilliant service, all the staff I have been in touch with have been fantastically helpful and friendly Reviewed on: 22nd July 2021

Crippling debt

I had been left with debt that was out of control I couldn't sleep I couldn't function I felt ashamed i talked to a friend who recommended stepchange they changed my life Lovely people they deserve the highest recognition Reviewed on: 22nd July 2021

Freedom from worry

Step change took all the stress and worry away from us, they dealt with our creditors for us and secured fixed minimum payments. We would recommend step change to anyone as the people who work for them are so helpful and kind. Reviewed on: 22nd July 2021

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