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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Amazing

5
Step change was so helpful and friendly and have helped me out in a way I never thought anyone would Reviewed on: 22nd July 2021
MichelleC's avatar
MichelleC

Stress free process

5
Easy access first class's Staff very understanding first class efficiency. Reviewed on: 22nd July 2021
Terry Marston's avatar
Terry Marston

Excellent Debt Advice Company

5
I can’t express my thanks to step change, the way they have dealt with debts, advice provided and which way to go with reducing my debts. Reviewed on: 22nd July 2021
Wayne Webster's avatar
Wayne Webster

debt

5
very good and helpful staff and understanding Reviewed on: 22nd July 2021
Clare Florecki's avatar
Clare Florecki

Good,sound advice and reassuring

5
Could see no light at the end of a very long tunnel but advice and reassurance of .what to do is paving a way forward. Reviewed on: 22nd July 2021
Peter geldard's avatar
Peter geldard

Wonderful help and support

4
So much help and advice to help with situation Reviewed on: 22nd July 2021
Robert Booth's avatar
Robert Booth

Amazing

5
I was drowning paying back my credit cards. Called step change and they have sorted it all out. I pay what I can afford each month and I haven’t letters coming through the door. The staff are lovely and know so much. 100% amazing company I honestly can’t thank everyone at step change for all the help and advise I have received Reviewed on: 22nd July 2021
Maz's avatar
Maz

Helpful

5
Stepchange has been a great help! Reviewed on: 22nd July 2021
Peter's avatar
Peter

StepChange stopped me killing myself

5
I would absolutely have spiralled further into depression if it wasn’t for StepChange. I’m working through my debts and have received some great advice. For free. There is no doubt that I would be dead if it wasn’t for them. Reviewed on: 22nd July 2021
Luke A's avatar
Luke A

So Clad I found stepchange

5
They are so helpful always kind and understanding the staff are so helpful on the phone Clad I went to them for help changed my life around thank you step change Reviewed on: 22nd July 2021
Derek Wood's avatar
Derek Wood

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