Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

View other StepChange products

4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Thumbs up to Step Change

Every contact with S / C has been a positive experience. The staff are kind, courteous and supportive . They took away the mental stress of being in debt and got my life back on track . Reviewed on: 22nd July 2021

Dont wait to call

These people will help anyone who makes the first call to ask for help, from advice to taking control of everything, they understand how hard it is to ask for help and if it goes wrong they still want to help Reviewed on: 22nd July 2021

Helped me out with fantastic support!

I was at a loss with my finances and debt after my divorce. Reslly dont know what I would of done without Stepchange. So understsnding and dont judge. They really are there to support you every step of the way. Reviewed on: 22nd July 2021

Always there when needed

They have always been helpful direct and knowledgeable they know their job Reviewed on: 22nd July 2021

Just Fantastic

Had never heard of Step Change and was dubious they could actually help. How wrong could I be. From the first phone call to the ongoing support with our repayment plan, they have been simply wonderful. I dread to think what position I would be in mentally and financially if I hadn't got in touch. Reviewed on: 22nd July 2021

Helpful and non judgemental

Stepchange changed my life, period. I always thought because I earned a high income I was always doomed to a life of debt and sleepless nights. Step change understood my issues and have never once made me feel like an idiot. They have always helped and I cannot thank them enough. Stepchange - you changed my life. Thank you. Reviewed on: 22nd July 2021

Experienced and Friendly people

From the beginning I was wary about discussing my finances in detail. This was because the previous engagement with my original mortgage company tainted my thoughts as there was little understanding or compassion of my situation, accompanied by showing impatience and attitude! However, Step Change have proven to be the opposite of all that! Each person I have talked to at Step Change has been very supportive and I am so pleased that I made contact with them. Reviewed on: 22nd July 2021

Very friendly, helpful, professional and well mannered

Over two years ago I was in a lot of debt with different companies and was unable to make the repayments until someone told me about Step Change, they took all my debt and made it into one affordable monthly payment, since then I am stress free and able to carry on with my job and also live a happy life thanks to Step Change. Reviewed on: 22nd July 2021

Life savers

Without their help I wouldn’t be where I am today, can’t thank them enough. Reviewed on: 22nd July 2021

Saved me from unbelievable anxiety and debt stress

Helpful, practical, empathetic. Can’t thank step change enough. Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt collection
from Ayom Debt Recovery 1.77 from 83 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub