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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Always there when needed

They have always been helpful direct and knowledgeable they know their job Reviewed on: 22nd July 2021

Just Fantastic

Had never heard of Step Change and was dubious they could actually help. How wrong could I be. From the first phone call to the ongoing support with our repayment plan, they have been simply wonderful. I dread to think what position I would be in mentally and financially if I hadn't got in touch. Reviewed on: 22nd July 2021

Helpful and non judgemental

Stepchange changed my life, period. I always thought because I earned a high income I was always doomed to a life of debt and sleepless nights. Step change understood my issues and have never once made me feel like an idiot. They have always helped and I cannot thank them enough. Stepchange - you changed my life. Thank you. Reviewed on: 22nd July 2021

Experienced and Friendly people

From the beginning I was wary about discussing my finances in detail. This was because the previous engagement with my original mortgage company tainted my thoughts as there was little understanding or compassion of my situation, accompanied by showing impatience and attitude! However, Step Change have proven to be the opposite of all that! Each person I have talked to at Step Change has been very supportive and I am so pleased that I made contact with them. Reviewed on: 22nd July 2021

Very friendly, helpful, professional and well mannered

Over two years ago I was in a lot of debt with different companies and was unable to make the repayments until someone told me about Step Change, they took all my debt and made it into one affordable monthly payment, since then I am stress free and able to carry on with my job and also live a happy life thanks to Step Change. Reviewed on: 22nd July 2021

Life savers

Without their help I wouldn’t be where I am today, can’t thank them enough. Reviewed on: 22nd July 2021

Saved me from unbelievable anxiety and debt stress

Helpful, practical, empathetic. Can’t thank step change enough. Reviewed on: 22nd July 2021

A Very Special Port in a Storm

Debt and the inability to clear it can make the individual inward looking or worse, like an ostrich with its head in the sand. Once the individual has found the strength to address the problem, StepChange is there to help. I cannot rate their empathy and, more importantly, their sympathetic practical guidance highly enough. Reviewed on: 22nd July 2021

Payment Plan

Step Change were brilliant helping to set up my payment plan, explained everything and dealt with my creditors. Reviewed on: 22nd July 2021

help without judging

I have had a brilliant experience with Step Change They have been so supportive and non judgmental I would never been able to sort out my debt problems without them Reviewed on: 22nd July 2021

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