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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Very friendly and helpful

When you get into dept and struggling you don’t know how to cope it’s despair times it took a long while to admit but the one phone call to friendly and understanding people has helped me thank you all Reviewed on: 22nd July 2021

Customer Satisfaction

Am always dealt with in a timely and efficient manner Reviewed on: 22nd July 2021

Saved my life!!

I wish I knew about StepChange earlier! Reviewed on: 22nd July 2021

Awsome

Saved me from massive stress after illness and a marriage break up. Thankyou for all you do step change you are the best nothing is ever too much trouble. Reviewed on: 22nd July 2021

Wonderful

Step Change has always helped me all my debts. They go the extra mile to help people with there debt problems. I really can't recommend them highly enough. Reviewed on: 22nd July 2021

Changed my life

I was in a big hole, and it was getting deeper, I never thought I’d escape, but I did. These people just dealt with it all, told them the whole story, warts and all as it were. Terrifying figures. No judgement just help, got me organised, got me a plan I could work with, and now I even have savings! Reviewed on: 22nd July 2021

Very helpful and understanding.

Always considerate and understanding. Explain everything properly so you understand even the complicated things you need to know. Reviewed on: 22nd July 2021

Helped me through a bad period when I had nowhere to turn too . Probably saved my life and marriage with the support and understanding they provided

I ran up online gambling debts due to depression.my husband found out as I was of control trying to pay credit cards. In several occasions it crossed my mind there was only one way out the mess but I got in touch with StepChange . They listened and helped . Made me realise I’m not alone . I have never gambled since and I am in a happy place . They made me realise I can live on a budget and still have some money for important things in life . I owe StepChange a massive thankyou. Reviewed on: 22nd July 2021

Put my life back on track

Had nearly 10yrs with stepchange everything was perfect from start to nearly finished Reviewed on: 22nd July 2021

A bright light when I was in a dark place!

I got to a point when I could not see a way out of the financial mess I was in. One phone call and not only was I given a solution, it was explained my choices and the processes in both a clear and more importantly, a non judgemental manner! I felt the person I spoke to really understood my plight and genuinely wanted to help me. Over the years I have spoken to quite a few staff from the company and have always been given the help and advice I need in a caring and understanding manner!!! I have recommended them to other people who have similar problems to mine already and will continue to do so. They were and still remain a lifeline for me. Reviewed on: 22nd July 2021

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