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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great Support and Advice

I have always felt that StepChange has supported us and given us the right advice and help that we need to sort out our finances in a very proactive way! Their advice has guided us through a very worrying time and helped us make decisions that we have benefited from. Reviewed on: 22nd July 2021

Amazing help.

Title says it all. Always there when needed for help and advice. Reviewed on: 22nd July 2021

There for you without judgement

Cant fault them, always there to react to changes in life Reviewed on: 22nd July 2021

Life savers

A listening ear without judgment, whilst giving professional advice which literally saved my life Reviewed on: 22nd July 2021

Such empathetic staff

This company have helped me so much, I cannot really put it into words, my life has changed because of Step Change! Reviewed on: 22nd July 2021

Amazing service

Amazing service and really takes the stress out of having debt. They are there for you and your best interests Reviewed on: 22nd July 2021

Hopefully debt free in a couple of years.

I have been with stepchange now for 2/3 years. I found them to be very helpful and non judgemental. My debts are going down so hopefully I will be debt free soon, Reviewed on: 22nd July 2021

Friendly service

Non-judgmental staff as it is a hard thing to do ask for help. But treated with total respect and always available to answer questions. Reviewed on: 22nd July 2021

Made me feel so at ease

They are so good a making your worries go away do everything for you always there if you need them always friendly advice to there great Reviewed on: 22nd July 2021

help me out alot

they have help me short out my debt's a lot and are helpful and kind on the phone what more could you want Reviewed on: 22nd July 2021

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