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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Stepchange take the stress out of the debt process a...

Stepchange take the stress out of the debt process allowing you to look forward with some degree of confidence Reviewed on: 27th May 2026

Every time I do my yearly review the assistant is ex...

Every time I do my yearly review the assistant is extremely helpful and non judgmental. They always give me unbiased advice. I highly recommend them to anyone undergoing financial difficulties. Please do not hesitate to contact them it will be the best thing you do. Reviewed on: 27th May 2026

Step change really are help, when i needed help when...

Step change really are help, when i needed help when I was in dept and interest rate become so high I could no longer manage, I spoke to Step change staff and they were amazing taking all the stress out of the situation I was in. Reviewed on: 27th May 2026

Very professional,very helpful and knowledgeable adv...

Very professional,very helpful and knowledgeable advisor,because lots of clients contact them,little waiting time but 100% worth. Reviewed on: 27th May 2026

Stepchange made the whole process easy, I was embarr...

Stepchange made the whole process easy, I was embarrassed about the mess I was in but stepchange made me feel relieved about speaking about my situation, I would highly recommend them to help out in any capacity Reviewed on: 27th May 2026

It’s a life-saving service.

It’s a life-saving service. Has helped me manage debt that was crippling and overwhelming. Reviewed on: 27th May 2026

Very well organised and very helpful.

Very well organised and very helpful. Helped remove my debts from my divorce. Would highly recommend to anyone Reviewed on: 27th May 2026

Took the stress away which in itself is priceless.

Took the stress away which in itself is priceless. Liaised with my creditors and organised my finances with a detailed budget, something I’m really not good with. Thank you for everything Reviewed on: 27th May 2026

I can’t thank StepChange enough for the support they...

I can’t thank StepChange enough for the support they gave me during a really difficult time financially. From the very first conversation, they were understanding, non-judgemental and genuinely helpful. They took the time to explain everything clearly, helped me understand my options, and supported me in putting a realistic plan in place to get my finances back under control. The advice was free, impartial and tailored to my situation, which made a huge difference when I was feeling overwhelmed. I’d highly recommend StepChange to anyone struggling with debt or financial worries. Reaching out to them was one of the best decisions I made. Reviewed on: 27th May 2026

Step Change stepped in and helped

Step Change helped out when I felt I had nowhere else to turn. They were understanding, non judgemental and helpful. It took the weight off my shoulders when they contacted creditors, stopped letters and additional interest. Reviewed on: 27th May 2026

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