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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

The best debt management people

Always helpful friendly and understanding Reviewed on: 22nd July 2021

help when needed

money problems were causing health problems, but stepchange helped from the start Reviewed on: 22nd July 2021

Debt management

Stepchange are a fantastic company who look after their clients eith companion Reviewed on: 22nd July 2021

Great

Helped me out me to start to become debt free Reviewed on: 22nd July 2021

I'd be in a mess without them!

They've been so kind and caring in helping me sort out my debts. Thanks to Step Change I am able to manage my money better and also sleep at night knowing it is all under control. Thank you so much! Reviewed on: 22nd July 2021

Brilliant service

What a great service stepchange is sorted my debt problems within a few days and I got my life back on track I'm not completely debt free yet but I'm well on my way with a manageable monthly payment Reviewed on: 22nd July 2021

This charity is a god send

If it wasn't for stepchange I'm not sure I'd be here now. Life changers Reviewed on: 22nd July 2021

Helped me when nobody else would

I won't say that it was easy but not as hard as it could have been. My plan is almost ended but i can honestly say without stepchange it would have been decades before my financed were resolved. Thank you your staff have always been unfailingly polite and helpful. Reviewed on: 22nd July 2021

I would recommend step change to my family and friends

Step change people are very helpful and caring Reviewed on: 22nd July 2021

Your amazing.

Ever since I’ve been with you I’ve had not one bit of trouble from any of my creditors before I went to you I was constantly getting threatening calls some were really scary especially when your a single mother. So your my angels. Thank you very much Reviewed on: 22nd July 2021

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