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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Excellent service saved my life

I was suicidal with the amount of debt I was in…I was helped by a professional and kind DMP lady who got me on the best plan for me. I’m now able to pay off each month a sum I can afford and still buy food for my family. Reviewed on: 22nd July 2021

there to help

Since we started dealing with stepchange our worries seemed to ease a lot, they did and said all the right things Reviewed on: 22nd July 2021

Step Change - fantastic!!!

Step Change has been nothing short of fantastic since I first contacted them. Everyone has been helpful and patient. They helped me set up a DMP and regain my peace of mind. I have recommended Step Change to others. Reviewed on: 22nd July 2021

Amazing

Amazing save my life I don't have to worry no more Reviewed on: 22nd July 2021

Sleeping at last

After lots of sleepless nights , getting help was the best and easiest thing to do .It may seem daunting facing your debts but step change made everything straight forward. So helpful and kind and understanding, with no judgment, definitely would recommend them to anyone that needed help . Reviewed on: 22nd July 2021

Amazing and supportive

I had nowhere to turn after getting deeper into debt because of court costs battling my ex through courts. Step change helped me see there was a way out when I didn’t think there was Reviewed on: 22nd July 2021

Always helpful and polite nothing is to much trouble

Have been with stepchange about 4 years best thing i ever did in sorting my debts out,i have a life back again. Thank you Allan Reviewed on: 22nd July 2021

Extremely helpful

I found them extremely helpful. After being so stressed. I wad so grateful for there help and putting my mind at rest. Reviewed on: 22nd July 2021

Brilliant

Would definitely recommend wonderful friendly people Reviewed on: 22nd July 2021

I was ashamed of myself and my situation

I was ashamed and felt so guilty for the situation I was in. I was sobbing my heart out, they talked to me and calmed me down and talked me through everything making sure I still had enough money to live on I was trying to give them more and to have them say that I couldn’t live on what I was offering them. I can’t thank them enough for what they did for me. Reviewed on: 22nd July 2021

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