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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent

Very easy to deal with helped me no end very professional Reviewed on: 22nd July 2021

Took away my worries

I was in a terrible way with my finances before I spoke to stepchange, they were helpful, informative and reassured me. After my initial phone call I felt at ease finally. They have been really helpful with any further enquires I had and I was made to feel that nothing was too much, even when I was a blubbering mess. Reviewed on: 22nd July 2021

The most incredible, easy & understanding debt help

I can’t thank StepChange enough for what they did to help me. They made what was a very difficult time manageable and they have provided me with so much help and support. I felt so uneasy talking about my situation but they way they are set up with there online tools takes all the pressure away and at no point did I feel uncomfortable nor pressured into explaining how I ended up in the place I was. I cannot thank them enough! Reviewed on: 22nd July 2021

Stepchange Vote

Stepchange have helped me and my family to press on through our very difficult times, we cant thank them enough for their friendly, kind and very knowledgeable professional help, super thanks Reviewed on: 22nd July 2021

Just perfect

Amazing company that have helped me and my partner get back to enjoying life without financial worries. Fantastic staff that are understanding and just want to help in any way they can to keep you in touch with repayments and clearing your debt the quickest and most affordable way. Reviewed on: 22nd July 2021

EXCELLENT RELIABLE

Everything is excellent, good customer service, clear explanations especially to the customer that English is not their first language. Reviewed on: 22nd July 2021

Empathetic, supportive, knowledgeable debt management company

Step Change holds your hand through the process of debt management which can be a scary place. They keep you informed at all stages and help to ensure you can meet your repayment plan. They’re very friendly, approachable and knowledgeable and always available with a listening ear and a calm voice. Can not recommend highly enough Reviewed on: 22nd July 2021

Yb

Good service & good company thanks Reviewed on: 22nd July 2021

Best way to sort out your debt

I was in a lot of debt until talked to yourselves you talked over all my income and outgoings worked out a monthly payment I never thought I would see the end of it but I will have it paid of in August Reviewed on: 22nd July 2021

Amazing service

Very helpful & understanding of your circumstances. Never judge. Reviewed on: 22nd July 2021

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