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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Yb

Good service & good company thanks Reviewed on: 22nd July 2021

Best way to sort out your debt

I was in a lot of debt until talked to yourselves you talked over all my income and outgoings worked out a monthly payment I never thought I would see the end of it but I will have it paid of in August Reviewed on: 22nd July 2021

Amazing service

Very helpful & understanding of your circumstances. Never judge. Reviewed on: 22nd July 2021

Really helpful

Friendly staff, don’t judge you always there to help Reviewed on: 22nd July 2021

Just amazing, helped me manage my debts and stress.

Before step change I was on a slippery slope with debt, they have been so good and help me control my debts and keep the creditors to one side. I can’t thank them enough. Reviewed on: 22nd July 2021

Completely trustable

Its a granted opportunity to finish your debt with different companies and banks. Reviewed on: 22nd July 2021

Very helpfull

Took the stress away from me and worry l cannot how much it really helped me thanks for all your help Reviewed on: 22nd July 2021

Helpful for everyone with debts

Over the years it has eased my mental concerns with debt Reviewed on: 22nd July 2021

Lifesavers

I contacted StepChange at a very dark time of my life. They professionally supported me back into the light. I’m now a third of the way to being debt free and back out in light. Reviewed on: 22nd July 2021

Stepchange actually really help people who most need it

Continually helping me, actually understand your position and do not judge. Reviewed on: 22nd July 2021

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