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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Amazing

The staff are compassionate and understanding and do not judge. They are so patient and keen to help. Reviewed on: 22nd July 2021

Changed my life for the better

I was at the end of my tether with debt worries, and Stepchange set me free. Genuinely life changing. Reviewed on: 22nd July 2021

Peace of mind for my future

The staff @SC are always courteous with a wealth of knowledge & understanding. They have helped me since Sept 2020 & still enable me with my change of circumstances on going. Reviewed on: 22nd July 2021

Lifeline

With nowhere or nobody to turn to after spiralling out of control with debt, a friend mentioned Stepchange, within the first contact with Stepchange, I had a completely different outlook on life (which was pretty grim at the time). They’ve changed my life/mental well-being for the good. Reviewed on: 22nd July 2021

Step Change has changed my life for the better.

Professional, friendly and helpful staff, who showed understanding and care when initially dealing with my enquiries. Having a Step Change DMP has given me my life back. A huge weight was lifted from my family and the stress, anxiety suicidal feelings caused by being in debt have now gone. I wish I turned to them earlier, as I’m now nearly debt free and have some savings. My future is looking bright thanks to Step Change and I’ve already recommended them to several people. Reviewed on: 22nd July 2021

Great service

I know that they are there if I need them. Review, advise plan, inform and implement. Simple and effective. Reviewed on: 22nd July 2021

Hope

Last year I thought there was no way out of debt for me. I’m a single parent and the debt just built up over the years. Then someone told me about StepChange and they have changed my life. No judgement they just want to help. I’ll be debt free in 2023. Couldn’t of done it without them Reviewed on: 22nd July 2021

life on track

so helpful from start of the journey and always available when needed - life is looking better Reviewed on: 22nd July 2021

Very helpful in sorting out my debt

I was in a lot of debt so me and my wife put all our debts into one company and it was left to them to get in contact with all mine and my wife’s debts company’s which was done very quick as soon as put in my review it was sorted out very pleased with the service that they provided Reviewed on: 22nd July 2021

Game changer

Got me out of the massive hole I’d dig myself into. Now I’m 3 months away from being debt free! Reviewed on: 22nd July 2021

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