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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange

Stepchange have supported me so much with my debt.The staff are professional and kind and always so helpful.They are lifesavers. Reviewed on: 22nd July 2021

Put you at ease and help find solutions

Very helpful from start of the process and give you all options to resolve personal situation Reviewed on: 22nd July 2021

Very caring charity

Step change has been really helpful in my debt through their advice and services Reviewed on: 22nd July 2021

Very helpful in very distressing personal problems

I cannot thank Stepchange enough for all there help and expertise, a huge weight has been taken off my shoulders. Thank you Reviewed on: 22nd July 2021

Very grateful

Excellent service and very helpful and understanding staff Reviewed on: 22nd July 2021

The most amazing people..

StepChange is so much more than a debt management charity. StepChange is a collection of Britain's finest. Every member of the team treats you with respect and kindness. They reassure you in your darkest hour and they listen to you when you are in floods of tears and can see no end to your troubles. They counsel you just by having a calm approach to your unique personal circumstances and they MAKE it personal - they truly make you feel as though you are the only client they have to deal with that day. That you are the only one who matters. And every interaction is loaded with respect and professionalism. They don't react when you are angry with the world they let you rant and then they offer you a plan. A solution. I have never forgotten the words spoken to me the first time I made contact with StepChange over 6 years ago. I think she may have been called Pauline but if I have forgotten her name I haven't forgotten what she said. "Don't worry anymore pet, we are going to build a brick wall between you and the banks and they won't be able to reach you unless they come through us". I cried, but then my life changed. I had a lot of debt. I still do. But with their help my debt has been filed into it's rightful place in my head and it is being dealt with quietly and efficiently and each month the end is closer. I sleep well and I have a happy life knowing that they are there to help if I need them. To the people of StepChange - you have no idea how you changed my life into something meaningful again and I will always, always recommend you to people who look as desperate as I looked all those years ago. Thank you. I hope you get this award. Reviewed on: 22nd July 2021

Amazing, helpful and friendly

The staff are understanding, helpful, reassuring and considerate of your needs. Reviewed on: 22nd July 2021

Amazing

The staff are compassionate and understanding and do not judge. They are so patient and keen to help. Reviewed on: 22nd July 2021

Changed my life for the better

I was at the end of my tether with debt worries, and Stepchange set me free. Genuinely life changing. Reviewed on: 22nd July 2021

Peace of mind for my future

The staff @SC are always courteous with a wealth of knowledge & understanding. They have helped me since Sept 2020 & still enable me with my change of circumstances on going. Reviewed on: 22nd July 2021

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