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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

life on track

so helpful from start of the journey and always available when needed - life is looking better Reviewed on: 22nd July 2021

Very helpful in sorting out my debt

I was in a lot of debt so me and my wife put all our debts into one company and it was left to them to get in contact with all mine and my wife’s debts company’s which was done very quick as soon as put in my review it was sorted out very pleased with the service that they provided Reviewed on: 22nd July 2021

Game changer

Got me out of the massive hole I’d dig myself into. Now I’m 3 months away from being debt free! Reviewed on: 22nd July 2021

helpful, friendly and supportive.

They have helped my manage my debts far better than anyone else. I now feel more in control, more confident that i can manage my money better and my stress and depression is far more manageable, no more very bad thoughts. Life savers. Reviewed on: 22nd July 2021

An essential service in this day and age

These people are the bees knees, I just wish I had found them sooner! Reviewed on: 22nd July 2021

Great service

Excellent communications and a first class service, i would definately recommend Stepchange to all that need help with their financial problems ...A+++++ Reviewed on: 22nd July 2021

Just call

Understanding & helpful every step.of the way. This charity do not judge & it was such a relief to speak with them. Recommended 100% Reviewed on: 22nd July 2021

Life changing

Never having enough to pay bills ,constantly dreading check outs at supermarkets. Now my debts are coming down, mental health improved, able to budget with enough money to cover everything. Relief enormous, actually enjoying life now. Put a family member in touch who is now debt free. Reviewed on: 22nd July 2021

Simply life changing!!

Understanding and non judgemental staff and very very informative.They deserve every bit of credit and praise they can get.Stepchange are simply awesome and so professional. Reviewed on: 22nd July 2021

Unbelievable practical help and support.

Helped me get on the track to being debt free with no judging as to why I was in debt and enabled me to carry on with life without constant sleepless nights. I will be forever grateful for their help and support. Reviewed on: 22nd July 2021

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