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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Just call

Understanding & helpful every step.of the way. This charity do not judge & it was such a relief to speak with them. Recommended 100% Reviewed on: 22nd July 2021

Life changing

Never having enough to pay bills ,constantly dreading check outs at supermarkets. Now my debts are coming down, mental health improved, able to budget with enough money to cover everything. Relief enormous, actually enjoying life now. Put a family member in touch who is now debt free. Reviewed on: 22nd July 2021

Simply life changing!!

Understanding and non judgemental staff and very very informative.They deserve every bit of credit and praise they can get.Stepchange are simply awesome and so professional. Reviewed on: 22nd July 2021

Unbelievable practical help and support.

Helped me get on the track to being debt free with no judging as to why I was in debt and enabled me to carry on with life without constant sleepless nights. I will be forever grateful for their help and support. Reviewed on: 22nd July 2021

Literally changed my life

I had never been in debt before but then after having my first child I found myself in debt that kept mounting up trying to pay nursery fees while working part time. For a long time I buried my head in the sand hoping the problem would go away. Eventually when it hit me how much the debt was affecting me I phoned stepchange and from that one phonecall my life changed so much. I was instantly happier knowing that there was someone who understood and was willing to help me. A clear cut plan was made to start paying off my debts with an affordable monthly payment split between the creditors. I would 100% recommend stepchange to anybody who has money problems and encourage people not to Bury there head in the sand as it will not go away but there are people willing to help and they won't judge at all. Reviewed on: 22nd July 2021

Excellent

Helped nonstop while my daughter was poorly Reviewed on: 22nd July 2021

Fantastic Debt Charity

I was at my wits end with debt 18 months ago and then I found StepChange when looking for help with mt debts online. They were very approachable, easy to deal with and once I had given them my budget and listed all of my debts they quickly contacted all of my creditors and offered them a percentage of what I could afford. All of my creditors agreed, and it lifted a huge weight off of my shoulders. I could stop worrying about my debt and even managed to increase my payments a bit this year. Highly recommended if you don't know where to turn to sort your debts out. Reviewed on: 22nd July 2021

Step change has changed my life, they have been very helpful and supportive

I don't what I would do without step change Reviewed on: 22nd July 2021

Changed my life

Due to mental health issues I found myself no longer being able to work. I had a lot of debt to repay and found it very hard to get help. Stepchange was recommended to me by my bank. Every time I have dealt with Stepchange they have been so incredibly helpful and professional. Without their help I really don’t know what would have happened to me or my debt, so I would like to say a huge thank you for the support and guidance they have given me. Reviewed on: 22nd July 2021

Thoughtful helpful out you at ease

So upset so worried frightening times you find out you are not the only one Reviewed on: 22nd July 2021

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