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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

A true stress relief

Nothing but good honest assistance. Reviewed on: 22nd July 2021

Wish I had known about Step Change sooner

Supportive, helpful. Takes on direct dealing with the debt collection establishments, so you don't have to. Reviewed on: 22nd July 2021

Absolutely wonderful service

I had the most suitable support and highly appreciated all people working for people needs Reviewed on: 22nd July 2021

Super service

Step change to all my worries away and made my life so much easier. Everyone I have spoken to have been kind efficient and very helpful. Reviewed on: 22nd July 2021

Stopping the stress of unwanted letters, emails and calls

They're great. They help me contact my credit and stop the the stress of unwanted letters, emails and calls. Reviewed on: 22nd July 2021

Mess

I was in a financial mess and my Daughter said Try step change so I phoned and did an expense Review and step change helped me with my debts and now I don’t get threatening letters And my creditors are ok with my payments Reviewed on: 22nd July 2021

Helped me with my mine field of debt and put my mind at rest for the first time in months

The charity took me through my options step by step and helped me put a payment plan together which suited my creditors. I am forever grateful to them . Reviewed on: 22nd July 2021

The most helpful understanding advisors

Amazing advisors they listen and go out of their way to put u at ease and find a solution Reviewed on: 22nd July 2021

Always helpful in difficult times

I’ve had financial problems for years it’s not getting better for me yet as a self employed person this last year has been particularly stressful step are very efficient I’d always recommend them Reviewed on: 22nd July 2021

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