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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,667 reviews, last reviewed 23rd Jul 2026
75640% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026
Ali Molaei's avatar
Ali Molaei

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Staff were helpful and easy to talk to

5
Step change has enabled me to pay my depts without the worry of courts bailiffs or someone calling I'm so grateful . Reviewed on: 22nd July 2021
Lorraine Drew's avatar
Lorraine Drew

Excellent service

5
I received excellent service and total understanding. The whole team are always very helpful when i need to contact them. Reviewed on: 22nd July 2021
ajc@amandajanecox.co.uk's avatar
[email protected]

Great reassuring support

5
Supporting and knowledgable staff, always willing to listen and provide a coaching and solution approach. Reviewed on: 22nd July 2021
Shaun's avatar
Shaun

My life has change since been on stepchangetting.

5
Sicneville been on the stepchange management budgeting scheme, my life has changed. I have been able to sleep at night, and not worry about any debt collector coming to my door, or receiving any ccj. I have been able to put aside funds for any emergency. And I have been stress free. Stepchange has changed my life, as I am now able to stick to a budget. I was several thousand pounds in debt, and will be debt free soon. I can't thank them enough. Reviewed on: 22nd July 2021
Murdena Cameron's avatar
Murdena Cameron

Excellent service

5
Excellent service and friendly understanding staff. Very helpful at difficult time. Well needed service Reviewed on: 22nd July 2021
Christine's avatar
Christine

Fantastic Support

5
The day I decided to call Stepchange and discuss my situation with them was something I wish I had done sooner! It was like a weight lifted off my shoulders. They were very helpful, very professional as well as polite and friendly and I cannot thank them enough for the pressure they have taken off me. I was making myself ill with worry but they were so reassuring and helpful. Great service, I would definitely recommend them to others needing help. Thank you Stepchange … Reviewed on: 22nd July 2021
Sharon's avatar
Sharon

Step Change offer a vital service for a lot of people

5
These are difficult times for a lot of people and Step Change are always there to help Reviewed on: 22nd July 2021
Robert McQuade's avatar
Robert McQuade

Totally amazing and Friendly

5
First Class service and always on hand for advice and when things go wrong and get upset they truly no how to calm you down Reviewed on: 22nd July 2021
Lee James's avatar
Lee James

Life-changing

5
They completely changed my life and saved me from living in spiralling debt. In September I should be debt free after a few years of their support. And it’s a free service. They are AMAZING. Reviewed on: 22nd July 2021
Joseph Lamb's avatar
Joseph Lamb

Worry free

5
I didn't know what to do or who to turn to when I had spiralling debts. Step Change took all the worry away. Reviewed on: 22nd July 2021
Dave Clancy's avatar
Dave Clancy

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