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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

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4.92

Based on 18,680 reviews, last reviewed 19th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Completely Life-Changing Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the o... Read more Reviewed on: 19th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Life changing help

Got help and much needed advice from day one, if I hadn’t got on this debt management plan I dread to think where I would be now. Keep up the great work you do at Step Change.. Reviewed on: 22nd July 2021

Life Savers

After burying my head in the sand n dreading money I took the decision to contact StepChange and ask for help. They are amazing, never judging but praising you for your achievements for being back in control. Any questions or queries are dealt with in such a calming way and even though I’m still in my DMP I feel as though the world has been lifted from my shoulders. Keep up the good work StepChange. Reviewed on: 22nd July 2021

Light at end of tunnel

We in our 70’s due to bad health lost our business we were devastated nowhere to turn then StepChange was recommended to us And we were able to see the light at the end of our tunnel. Highly recommend Reviewed on: 22nd July 2021

Brilliant service and advice

Very helpful staff and always good advice with dealing with my creditors Reviewed on: 22nd July 2021

A true stress relief

Nothing but good honest assistance. Reviewed on: 22nd July 2021

Wish I had known about Step Change sooner

Supportive, helpful. Takes on direct dealing with the debt collection establishments, so you don't have to. Reviewed on: 22nd July 2021

Absolutely wonderful service

I had the most suitable support and highly appreciated all people working for people needs Reviewed on: 22nd July 2021

Super service

Step change to all my worries away and made my life so much easier. Everyone I have spoken to have been kind efficient and very helpful. Reviewed on: 22nd July 2021

Stopping the stress of unwanted letters, emails and calls

They're great. They help me contact my credit and stop the the stress of unwanted letters, emails and calls. Reviewed on: 22nd July 2021

Mess

I was in a financial mess and my Daughter said Try step change so I phoned and did an expense Review and step change helped me with my debts and now I don’t get threatening letters And my creditors are ok with my payments Reviewed on: 22nd July 2021

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