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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step Change offer a vital service for a lot of people

These are difficult times for a lot of people and Step Change are always there to help Reviewed on: 22nd July 2021

Totally amazing and Friendly

First Class service and always on hand for advice and when things go wrong and get upset they truly no how to calm you down Reviewed on: 22nd July 2021

Life-changing

They completely changed my life and saved me from living in spiralling debt. In September I should be debt free after a few years of their support. And it’s a free service. They are AMAZING. Reviewed on: 22nd July 2021

Worry free

I didn't know what to do or who to turn to when I had spiralling debts. Step Change took all the worry away. Reviewed on: 22nd July 2021

good and helping company

a very good company that helps in various types of matters, I recommend Reviewed on: 22nd July 2021

Highly recommended financial support

I thoroughly recommend StepChange as I have been nothing but supported by them at a time when I needed it the most. Great customer service and sound advice and support. Reviewed on: 22nd July 2021

practical and effective assistance

effective and realistic assessment of financial issues Reviewed on: 22nd July 2021

Excellent

They have really helped me in difficult times, I would highly recommend Stepchange Reviewed on: 22nd July 2021

First class financial help and advice

Couldn’t recommend Step Change enough. This charity deserve all the credit they receive and some! Reviewed on: 22nd July 2021

Help

One phone call is all it took,that one phone call change my outlook to my money problems. Reviewed on: 22nd July 2021

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