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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Stepchange took my worries away

5
After contacting stepchange I was able to sleep at night again They were so helpful and I could stop worrying Reviewed on: 22nd July 2021
Shirley Greener's avatar
Shirley Greener

Excellent service, always friendly and more than happy to help

5
Stepchange saved my life, they helped turn my life around and gave me hope Reviewed on: 22nd July 2021
Mjh 21's avatar
Mjh 21

Fantastic Company

5
Fantastic Company helped me out at a very difficult time when I was in debt...5 star company Reviewed on: 22nd July 2021
Les Mosedale's avatar
Les Mosedale

Stepchange debt management

5
Excellent customer service dealt with my issues effectively and efficiently Reviewed on: 22nd July 2021
Darren Macdonald's avatar
Darren Macdonald

Life saver

5
Step Change has allowed me to get my life back on track, without them I don't know where I'd be now. Reviewed on: 22nd July 2021
Elibob's avatar
Elibob

Life saver

5
Step change completely turned my life around and helped me get out of what seemed like a never ending hole of stress. Reviewed on: 22nd July 2021
Sam Pomfrey's avatar
Sam Pomfrey

Getting my life back

5
When I first contacted StepChange they were very helpful and friendly and explained everything. They still are helpful too . If I have any worries they’re quick to resolve. Reviewed on: 22nd July 2021
Sian Mealor's avatar
Sian Mealor

Best in the industry

5
They have been welcoming and supportive since the day I decided to sort my debts out. With absolutely no judgments of me or my financial situation, they set out my options in a clear and concise way that made the process easy to get on board with. Every interaction I have had with a member of their staff has been fair and as a result I am well on the way to clearing my debts. I can't speak highly enough of what they do for people who are in need and I will be forever grateful to them. They would truly deserve this award. Reviewed on: 22nd July 2021
Calvin's avatar
Calvin

Amazing all the way!

5
Stepchange have been a tremendous help to me, their service is second to none and they have made my life so much easier with the excellent help & support that they provide. ⭐️⭐️⭐️⭐️⭐️ Reviewed on: 22nd July 2021
Cuneyt Sengunes's avatar
Cuneyt Sengunes

The best customer service you could ask for

5
Totally made an awful situation so much easier and took away all the stress and worry Reviewed on: 22nd July 2021
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