Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

View other StepChange products

4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Helped me out of difficult situation

Friendly thorough and sympathetic. Made my life easier for the time being. Reviewed on: 22nd July 2021

Fantastic help

Helped sort my unexpected finances difficulty out. Took over and talked me through it I found it very reassuring to know it was going to be sorted for me. Good process and everyone has been so helpful. I have had a few issues along the way but mainly due to creditors and once I contacted step change they helped deal with the issues. Reviewed on: 22nd July 2021

Life savers

Excellent support and guidance from the start lifted a weight from my worries Reviewed on: 22nd July 2021

Help when it's needed

I was in financial difficulties untill I called them. It's one of the most helpful and easy experiences I've ever had Reviewed on: 22nd July 2021

helped me for some years.

Step change have helped me out through a lot years now, have cleared 2 of my debts now so am nearly there ..... thanks to these guys. Reviewed on: 22nd July 2021

Peace of Mind with Step Change

It was a decision I put off too long to get help with my debts, I wish I had done it sooner as Step Change were very understanding and made life so much easier and stress free. The annual reviews can still bring about some stress despite it being a painless process. If you need help, call Step Change its the best call you'll make. Reviewed on: 22nd July 2021

Lifesavers

They have really helped me get out of a mess always calm and reassuring when I ring them in a panic. Really grateful for their help!!! Reviewed on: 22nd July 2021

Step Change Review

They are brilliant can sleep nights now i peasce Reviewed on: 22nd July 2021

Amazing

Amazing people who don't judge and do everything they can to help. Reviewed on: 22nd July 2021

Life changing organisation for the good

Stepchange absolutely changed my life from one of severe depression to a life of being able to cope and feel positive about my future. With friendly staff and an easy process enrolling I honestly do not know what I would have done without Stepchange. Fantastic charity well deserve an award and to win. Thank you sincerely Stepchange Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt management
from Creditfix 4.70 from 795 reviews
Debt advice
from Money Wellness 4.89 from 6448 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub