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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Help when it's needed

I was in financial difficulties untill I called them. It's one of the most helpful and easy experiences I've ever had Reviewed on: 22nd July 2021

helped me for some years.

Step change have helped me out through a lot years now, have cleared 2 of my debts now so am nearly there ..... thanks to these guys. Reviewed on: 22nd July 2021

Peace of Mind with Step Change

It was a decision I put off too long to get help with my debts, I wish I had done it sooner as Step Change were very understanding and made life so much easier and stress free. The annual reviews can still bring about some stress despite it being a painless process. If you need help, call Step Change its the best call you'll make. Reviewed on: 22nd July 2021

Lifesavers

They have really helped me get out of a mess always calm and reassuring when I ring them in a panic. Really grateful for their help!!! Reviewed on: 22nd July 2021

Step Change Review

They are brilliant can sleep nights now i peasce Reviewed on: 22nd July 2021

Amazing

Amazing people who don't judge and do everything they can to help. Reviewed on: 22nd July 2021

Life changing organisation for the good

Stepchange absolutely changed my life from one of severe depression to a life of being able to cope and feel positive about my future. With friendly staff and an easy process enrolling I honestly do not know what I would have done without Stepchange. Fantastic charity well deserve an award and to win. Thank you sincerely Stepchange Reviewed on: 22nd July 2021

Best l leg up I ever had

After getting into financial difficulties due to Critical illness Step change have sorted my problems and their assistance has been immeasurable Reviewed on: 22nd July 2021

Lifesaver

Very very helpful and saved me from complete despair. Reviewed on: 22nd July 2021

First class service

They’ve been a great helping me with my finances Reviewed on: 22nd July 2021

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