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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,675 reviews, last reviewed 16th Aug 2026
11% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026
Kim S's avatar
Kim S

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Steps to mindful financial management

4
Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025
V Grant's avatar
V Grant

I KNOW StepChange has help me a Great way

5
Stepchange has help me a Great Deal Reviewed on: 22nd July 2021
andrewforrester51@gmail.com 's avatar
[email protected]

Excellence

5
Provided a service when I was at my lowest which has enabled me to repay my debts,k Thank you all Reviewed on: 22nd July 2021
John Howard's avatar
John Howard

Excellent service

5
Put my mind at rest so grateful as can be very stressful Reviewed on: 22nd July 2021
Ashley walker 's avatar
Ashley walker

Life savers.

5
Step change provides an incredible service in dark times. Their common sense advice, usable plans and great knowledge have been a huge help to me. They provide a path out of the unexpected pitfalls of life that any of us can experience. Reviewed on: 22nd July 2021
Joe Salmon's avatar
Joe Salmon

A lifeline

5
During the pandemic my finances were severely affected and they were the answer to my troubles. Reviewed on: 22nd July 2021
Alan Moustafa's avatar
Alan Moustafa

Step change help me and getting out of debt thank you

5
What more can say they they are very good Reviewed on: 22nd July 2021
Richard Baker's avatar
Richard Baker

Very helpful

5
Excellent service takes away all the pressure and always helpful and supportive many thanks to step change Reviewed on: 22nd July 2021
michael obrien's avatar
michael obrien

Life saver

5
Stepchange helped me get on with life free of anxiety and depression Reviewed on: 22nd July 2021
Alan's avatar
Alan

they have helped me in many situations before.

5
They have helped me in many situations. Reviewed on: 22nd July 2021
George Barghach's avatar
George Barghach

Very helpful

5
Very helpful and nice people Helped me tremendously with my debt and gave good advice Reviewed on: 22nd July 2021
Maria Ferreira's avatar
Maria Ferreira

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