Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

View other StepChange products

4.92

Based on 18,680 reviews, last reviewed 19th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Completely Life-Changing Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the o... Read more Reviewed on: 19th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Amazing company

The support and assistance from the staff are excellent, sympathetic, great compassionate people Reviewed on: 22nd July 2021

'Life support' for people in debt

Step change make dealing with your struggles clean and easy to understand they offer fantastic support Reviewed on: 22nd July 2021

Excellent value for no money!

Excellent service as simple as that, very knowledgeable staff always give excellent advice and if they don’t know the answer they will find someone who does!! Reviewed on: 22nd July 2021

Changed my life

They have given me light at the end of a very dark tunnel Reviewed on: 22nd July 2021

Life changers.

From being near suicidal with worry about my dire financial situation to now being so much calmer and relaxed. The people with whom you deal at Stepchange are absolutely wonderful. Friendly,courteous and can be relied on to do everything possible to help. Always keeping me updated on matters pertaining to my situation. In all honesty I cannot find words good enough to describe this organisation. Reviewed on: 22nd July 2021

Helpful

I was struggling financially Stepchange helped me Reviewed on: 22nd July 2021

I KNOW StepChange has help me a Great way

Stepchange has help me a Great Deal Reviewed on: 22nd July 2021

Excellence

Provided a service when I was at my lowest which has enabled me to repay my debts,k Thank you all Reviewed on: 22nd July 2021

Excellent service

Put my mind at rest so grateful as can be very stressful Reviewed on: 22nd July 2021

Life savers.

Step change provides an incredible service in dark times. Their common sense advice, usable plans and great knowledge have been a huge help to me. They provide a path out of the unexpected pitfalls of life that any of us can experience. Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from MoneyPlus 4.09 from 2 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Collection
from Intrum 3.41 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub