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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Very supportive

Been brilliantly suportive from day 1 Reviewed on: 22nd July 2021

Outstanding - service with integrity

A very committed organisation delivering a great range of debt help Reviewed on: 22nd July 2021

Excellent service and advice

All staff are helpful and very professional .It answer all your concerns and worries and that’s all that matters! Reviewed on: 15th July 2021

Really helped me in a time of need

This company was a light at the end of a very long tunnel, as soon as I started talking to them it was a massive relief and they are still helping me along the way to be debt free. Reviewed on: 6th July 2021

Amazing service

Been with step charge for many years , I do not know where I would be with these amazing people, helped me through so much . Reviewed on: 2nd July 2021

I love Step Change

very convenient and safe. I'm learning to plan expenses)) Reviewed on: 2nd July 2021

Thank you step change !!!!

All staff are brilliant so understanding so helpful They help all the way. Stepchange you should be proud of your staff . They go above and beyond Reviewed on: 30th June 2021

Help, support and peace of mind.

I got into a bad situation with my money after I broke my ankle and could only get sick pay for a period of time. Spiralling costs and mental health issues meant I did not make sensible choices to get out of debt. This was some years ago now. Through more ups and downs Dtrp Change have helped me get back in control and I am only 10 months off being debt free. They are an amazing team of people who genuinely care about their customers. Reviewed on: 29th June 2021

Great Customer Services

May the almighty lord blessed the whole of Step Change management for their valuable advices and supports I received in 2018, They managed to get an agreements with nearly 13 creditors with some huge amount of debts , I would strongly recommend Step Change to anybody who is facing debt problems. Long life to the whole of Step Change. Reviewed on: 28th June 2021

Awesome

Such a god send , I would of sunk without Step Change "Stepping" in to help me out of a hole which was of not my doing. I cannot thank the kind , understanding souls on the end of the life line .. Long may they continue doing so Reviewed on: 28th June 2021

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