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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,668 reviews, last reviewed 25th Jul 2026
75660% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026
Lmozo's avatar
Lmozo

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

5
I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021
Grabbie Mpofu 's avatar
Grabbie Mpofu

Godsend

5
I lost my job through ill health,stepchange saved me from the witty and anxiety I was going through. Reviewed on: 25th June 2021
Jayne Ford's avatar
Jayne Ford

Excellent

5
They have helped me in so many ways excellent service Reviewed on: 25th June 2021
Sheryl Jones's avatar
Sheryl Jones

Extremely helpful

5
Two year back , I was totally broke as my husband lost his job. I had credit cards to pay and personal loans from friends and family. I was shattered, where step change stepped in and made a big difference to my life.I feel stress free now. Reviewed on: 25th June 2021
Fatima's avatar
Fatima

It has made a change to my life

5
The process to get the best out for you is excellent Reviewed on: 25th June 2021
Lucie's avatar
Lucie

Very helpful

5
Very helpful and took worry away from rising debt and a solution and way out of ongoing situation Reviewed on: 25th June 2021
Lirna connor 's avatar
Lirna connor

Very helpful

5
Very easy to talk to and help you a lot. Would highly recommend. Reviewed on: 25th June 2021
Kellie Powell's avatar
Kellie Powell

Lifesavers

5
So glad I found the courage to call Step Change! My debts were making me I'll with the constant worry of not being able to repay them. Step Change gave me options in a clear concise way, helped me make the right decision and I've now got a payment plan in operation. The relief of pressure is helping my mental health a lot. Reviewed on: 25th June 2021
Cathy k's avatar
Cathy k

Life saver

5
tremendous gratitude for Step Change support. Thank you. Reviewed on: 25th June 2021
Anthony Ocallaghan's avatar
Anthony Ocallaghan

Excelent customer service.

5
Very nice and knowledgeable people. Excelent customer service. Always ready to help, and very good advice was given to me. Thank you very much. Reviewed on: 25th June 2021
Miriam Garfield's avatar
Miriam Garfield

Step change

5
Brilliant , make you feel at ease and explains everything so that you understand clearly, top rate Reviewed on: 25th June 2021
Susan williams's avatar
Susan williams

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