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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life saver

tremendous gratitude for Step Change support. Thank you. Reviewed on: 25th June 2021

Excelent customer service.

Very nice and knowledgeable people. Excelent customer service. Always ready to help, and very good advice was given to me. Thank you very much. Reviewed on: 25th June 2021

Step change

Brilliant , make you feel at ease and explains everything so that you understand clearly, top rate Reviewed on: 25th June 2021

Amazing and trust worthy.

I feel.at peace as I know they are taking control of my situation. Reviewed on: 24th June 2021

A weight off your mind

I was weighed down and going under with debts and needed time to breath. Stepchange gave me that breathing space, lifted the weight off my shoulders long enough for me to reorganise and get on top of my debt. A very friendly and helpful organisation...a life saver. Thank you Reviewed on: 24th June 2021

They're Life Savers

100% Stepchange saved me during the pandemic. Without their aid, I honestly wouldn't like to think where I'd be. Reviewed on: 24th June 2021

StepChange

These people are very helpful and courteous don’t talk down to you and explain everything to you Reviewed on: 24th June 2021

So helpful and a life saver

They have been so helpful in my circumstances (redundancy, heart attack and stroke) and have guided me through every step of the process, taking the stress and worry away. Reviewed on: 24th June 2021

Lifesavers!

After getting married 5 years ago I found our finances took a terrible nosedive. I was distraught as I had never been in debt before and was basically terrified of what was going to happen next. Court cases, bailiffs at the door? Stepchange were recommended to me and I'm so glad of it. They took total control of my finances, were compassionate, non judgemental and professional. As the title of this review says, lifesavers! Thank you Stepchange.. Reviewed on: 24th June 2021

TPP

So helpful and not judgmental. Took my stress away Reviewed on: 24th June 2021

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