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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Good staff, listen without judgement and offer soun...

Good staff, listen without judgement and offer sound advice Reviewed on: 27th May 2026

Great company to ease your debt

Felt relaxed during the call and no one judged me was easy to set up over the phone took a lot of stress out my life Reviewed on: 27th May 2026

Step change is a wonderful service ,probably the mos...

Step change is a wonderful service ,probably the most helpful debt support service in the uk. They were helping and reassuring at a very difficult time in my life. They explained everything to me and left me feeling in control of my life again . Reviewed on: 27th May 2026

Excellent service - no embarrassment

Excellent service and they do not make you feel ashamed Reviewed on: 27th May 2026

Exceptional Service

StepChange allowed me to get back to a debt-free position from what originally appeared to be a hopeless situation. They were always supportive and ultra-professional throughout. Exceptional service. Reviewed on: 27th May 2026

Just helped me so much at a very distressing time.

Just helped me so much at a very distressing time. Thank you . Reviewed on: 27th May 2026

Brilliant services,

Brilliant services, I can sleep at night now knowing my debts are under control Reviewed on: 27th May 2026

customer service is an absolute nightmare

It’s good, however their customer service is an absolute joke. You need to stay on the phone for hours just to get through to speak with someone. I was yelled at by their employees because they couldn’t understand my problem. Tried contacting them through emails, and apparently they aren’t trained to provide advice through writing. I will change to other services. Reviewed on: 27th May 2026

The service was very easy to use.

The service was very easy to use. They made it hassle snd stress free. If you are thinking about using their services, you should get in touch - the sooner the better. Reviewed on: 27th May 2026

Quick response to my position to help clear my debit...

Quick response to my position to help clear my debits and I can now sleep at night not worrying anymore Reviewed on: 27th May 2026

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