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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Managing debt is tough on your own.

Managing debt is one of the most difficult things for an individual to tackle alone. StepChange helped me by making the process simple and by advising me along the way. I felt like a failure by getting into so much debt but StepChange gave me back my self respect. Reviewed on: 27th May 2026

Everything has been handled so well it took a lot of...

Everything has been handled so well it took a lot of stress off me Reviewed on: 27th May 2026

First class service

The customer service team are absolutely amazing. Everything online was easy to follow and arrange a DMP. Follow up support and help when calling has been second to none. Reviewed on: 27th May 2026

I have been with step change a number of years and t...

I have been with step change a number of years and they are very approachable and easy to talk to they sorted my problems out straight away Reviewed on: 27th May 2026

I do not no how how to manage My debt if it was not...

I do not no how how to manage My debt if it was not for them Reviewed on: 27th May 2026

There’s absolutely no judgement at all!

There’s absolutely no judgement at all! The team are always so kind and understanding. I genuinely don’t know how I would’ve dealt with my debts otherwise. Reviewed on: 27th May 2026

Great service, very helpful people and easy to set up

Great service, very helpful people and easy to set up Reviewed on: 27th May 2026

Wen i asked stepchange for help they were very patie...

Wen i asked stepchange for help they were very patient amd did not judge and were very polite Reviewed on: 27th May 2026

Step Change hace been great at helping me sort out m...

Step Change hace been great at helping me sort out my finances. They have gone through all my income and outgoings and have helped me come to a reasonable amount that I can afford to pay off my debts. They are always willing to listen and if you can't afford a payment one month they dont get angry or judgemental, they simply talk you through your budget again to come to an affordable amount if you are struggling one month. I highly recommend them if you have debts Reviewed on: 27th May 2026

A great service

A great service that really helped me when I struggled with financial issues. Reviewed on: 27th May 2026

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