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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life saving

So easy to talk to and extremely helpful. Reviewed on: 19th June 2021

They helped me so much

I was struggling with debt after having a stroke. I was finding it hard to organise my life. They helped me a lot Reviewed on: 19th June 2021

outstanding

been with step change for a few years now they are so supportive,make each step simple and uncomplicated,and the support is with you every step of the way. Reviewed on: 19th June 2021

Absolutely brilliant company

With our step change I would have been bankrupt lost my job an possibly my relationship an mu daughter I can not put in to words how much I have been helped by them Reviewed on: 19th June 2021

Massive help 5*

My finances was out of control, I was making my minimum payments but the interest was just spiralling and I could’nt see any way out of the mess. Stepchange helped me so much, consolidated my debts and communicated with my borrowers. A massive weight off shoulders Reviewed on: 19th June 2021

Bestest thing ever

So pleased I did this, Stepchange has been so helpful and now I can get on with the rest of my life. Reviewed on: 19th June 2021

Best DMP

This is a charity and it does help people Reviewed on: 19th June 2021

Lifted the my financial worries

Excellent, fair, practical and common sense approach to managing your finances. Reviewed on: 19th June 2021

Helped me get out of £39,000 of debt!

StepChange are a reliable, safe and friendly debt management organisation that helps people like me completely change their lives and become debt free. They deserve recognition for what they do. Thanks StepChange. Reviewed on: 19th June 2021

Best advice ever

I was really nervous before calling Stepchange. They were friendly understanding a talked me through the options u had taking time to listenn and really understand my issues. Reviewed on: 19th June 2021

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