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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life changing

I have made some bad decisions in my life, which have made life difficult. My own fault, and step change have added a clear space in my head. I can now breath, and consider the future in a much better way. Step change have allowed me to live. Thank you so much Step change. I will get this sorted someday soon, and will never return to the dark days of the past. X Reviewed on: 19th June 2021

Thank you Step Change!

Step Change gave me peace of mind and hope. I wish I'd contacted them sooner. They are brilliant. Reviewed on: 19th June 2021

Helpful and a good company

They have helped me tremendously! They were supportive, helpful and it was relief when I set my plan up. It was lovely to have no more stress Reviewed on: 19th June 2021

Stepchange turned my life around.

I was in a terrible state due to large debts and sudden illnesses. I went to citizens advice who were brilliant and put me on to Stepchange. I’m now doing really well. Reviewed on: 19th June 2021

Fantastic help and advice

Always there for me, understanding and patient, I can’t thank them enough for sorting everything out for me. Reviewed on: 19th June 2021

Lightened the load and lifted my spirit

Can't thank Step change enough,they completely turned my life around,I was in a mess with my finances,Step change was recommended to me,the advisor made me feel better straight away,reassured me all could be sorted,explained everything I needed to know.Best phone call I've ever made. Reviewed on: 19th June 2021

Mr

Professional and excellent customer service Reviewed on: 19th June 2021

Relief

Stepchange gives you hope to start again, and relief from all your anxiety Reviewed on: 19th June 2021

Amazing Service

Step Change really made a difference to my situation that was causing alot of stress and anxiety. Once the DMP was set up by them I felt a great sense of relief. Their customer service is excellent. Reviewed on: 19th June 2021

Saved My Life!

I had gotten increasingly deeply in debt slowly but surely over a period of many many many years, not because I was profligate, just that I was earning little more than minimum wage - and *was* a smoker! Despite hating my job, I carried on working for nearly three years after I reached pensionable age (at 63.5 years old) and did manage to pay off thousands of pounds worth of debt. But in the end the stress was too much, my physical & mental health gave out and I got sacked. I honestly thought I would lose everything - not just my very modest home but also all my near-worthless but treasured belongings - and end up living on the streets. I don't know what would have happened if a friend hadn't recommended me to StepChange! They were completely non-judgmental about how I'd gotten into debt, just explained to me about how they could help me set up a Debt Management Plan - which I am both willing and able to stick to - and have thus shielded me from all the awful threatening letters, etc! I would not have known how to cope without their help. xxx Reviewed on: 18th June 2021

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