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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Helpful Advice

4
The advice given was helpful and easily understood. Reviewed on: 18th June 2021
Linda Faulkner's avatar
Linda Faulkner

Easy and stress free

5
Step Change takes all the pain out of dealing with creditors and the technology is easy to use and helps with every step of the way. Reviewed on: 18th June 2021
Peter Sadler's avatar
Peter Sadler

Relief from worry

5
Once I had contacted Step Change then all my worries disappeared. Reviewed on: 18th June 2021
John Kimberley's avatar
John Kimberley

They r very throgher in what they discuss with you

5
They discuss everything in deayail so you know Reviewed on: 18th June 2021
Julie-anne Jones's avatar
Julie-anne Jones

Good experience

5
Step change are very helpful and they gave me peace of mind and stop me worrying about my Debts Reviewed on: 18th June 2021
Lesley thomson's avatar
Lesley thomson

Excellent

5
Very professional and very helpful, they talk you through everything and take the pressure off you. Reviewed on: 18th June 2021
Susan Dixon's avatar
Susan Dixon

Relief

5
Stepchange have relieved us of the horrendous worry and the absolute terror of being in such awful debt and have given us a solution to get us debt free over a period of years, according to our income/ expenditure can’t thank them enough for their empathic understanding of our situation Reviewed on: 18th June 2021
lcap21@aol.com's avatar
[email protected]

Relief

5
Once DMP had been set up I no longer was affraid of the phone ringing or the postman. The staff are always so helpful Reviewed on: 18th June 2021
Joanne's avatar
Joanne

Instant stress relief

5
I should have contacted Step Change long before I did. They really are "The good guys" and can change your life if you're struggling with debt. My advice...don't hesitate. Call them. Reviewed on: 18th June 2021
Chris Stocks's avatar
Chris Stocks

Possibly saved my life

5
Simply, if it hadn’t been for Step Change I might not of been here today. Step Change helped me out in the darkest period of my life. With mounting debt and shattered mental health they solved my debt issues and I’m about to be debt free for the first time in 20 years, I can never thank them enough. Reviewed on: 18th June 2021
John Brady's avatar
John Brady

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