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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Mr

Professional and excellent customer service Reviewed on: 19th June 2021

Relief

Stepchange gives you hope to start again, and relief from all your anxiety Reviewed on: 19th June 2021

Amazing Service

Step Change really made a difference to my situation that was causing alot of stress and anxiety. Once the DMP was set up by them I felt a great sense of relief. Their customer service is excellent. Reviewed on: 19th June 2021

Saved My Life!

I had gotten increasingly deeply in debt slowly but surely over a period of many many many years, not because I was profligate, just that I was earning little more than minimum wage - and *was* a smoker! Despite hating my job, I carried on working for nearly three years after I reached pensionable age (at 63.5 years old) and did manage to pay off thousands of pounds worth of debt. But in the end the stress was too much, my physical & mental health gave out and I got sacked. I honestly thought I would lose everything - not just my very modest home but also all my near-worthless but treasured belongings - and end up living on the streets. I don't know what would have happened if a friend hadn't recommended me to StepChange! They were completely non-judgmental about how I'd gotten into debt, just explained to me about how they could help me set up a Debt Management Plan - which I am both willing and able to stick to - and have thus shielded me from all the awful threatening letters, etc! I would not have known how to cope without their help. xxx Reviewed on: 18th June 2021

Helpful Advice

The advice given was helpful and easily understood. Reviewed on: 18th June 2021

Easy and stress free

Step Change takes all the pain out of dealing with creditors and the technology is easy to use and helps with every step of the way. Reviewed on: 18th June 2021

Relief from worry

Once I had contacted Step Change then all my worries disappeared. Reviewed on: 18th June 2021

They r very throgher in what they discuss with you

They discuss everything in deayail so you know Reviewed on: 18th June 2021

Good experience

Step change are very helpful and they gave me peace of mind and stop me worrying about my Debts Reviewed on: 18th June 2021

Excellent

Very professional and very helpful, they talk you through everything and take the pressure off you. Reviewed on: 18th June 2021

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