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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Instant stress relief

I should have contacted Step Change long before I did. They really are "The good guys" and can change your life if you're struggling with debt. My advice...don't hesitate. Call them. Reviewed on: 18th June 2021

Possibly saved my life

Simply, if it hadn’t been for Step Change I might not of been here today. Step Change helped me out in the darkest period of my life. With mounting debt and shattered mental health they solved my debt issues and I’m about to be debt free for the first time in 20 years, I can never thank them enough. Reviewed on: 18th June 2021

Helpful and easy to understand

I feel more confident going forward and am not afraid to answer the phone or open the post Reviewed on: 18th June 2021

Remove worry and live again

Easy to use, very friendly and helpful. Please don't worry, give it a go! Reviewed on: 18th June 2021

Excellent

There is so much i can say about Step Change but their staff are amazing, extremely helpfull, understanding, not critical, not patronising, none judgemental, just amazing people who give you peice of mind through difficult times. Reviewed on: 18th June 2021

Life after redundancy

Step change has been handling my debt for number of years and I cannot rate their customer service any higher than excellent. Reviewed on: 18th June 2021

Thank god for stepchange

I got into very big debt and was at my wits end until I called stepchange, they sorted it all out for me, advice me and took charge, if it hadn’t been for them I don’t know where I would have been today. Reviewed on: 18th June 2021

Helped in a crisis

Felt that I couldn't get out of the rut I was in till Stepchange helped me to sort things out. Reviewed on: 18th June 2021

Excellent support and advice

Life changing- cannot recommended Step Change enough. Reviewed on: 18th June 2021

Supportive, caring and reassuring

Without the help I have received from Stepchange I would be in a very dark place.....I was ashamed, frightened and thought my life could never be the same again. Thank you Stepchange, you have helped me look forward to a positive future! Reviewed on: 18th June 2021

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