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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,675 reviews, last reviewed 16th Aug 2026
11% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026
Kim S's avatar
Kim S

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Steps to mindful financial management

4
Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025
V Grant's avatar
V Grant

Relief

5
Stepchange have relieved us of the horrendous worry and the absolute terror of being in such awful debt and have given us a solution to get us debt free over a period of years, according to our income/ expenditure can’t thank them enough for their empathic understanding of our situation Reviewed on: 18th June 2021
lcap21@aol.com's avatar
[email protected]

Relief

5
Once DMP had been set up I no longer was affraid of the phone ringing or the postman. The staff are always so helpful Reviewed on: 18th June 2021
Joanne's avatar
Joanne

Instant stress relief

5
I should have contacted Step Change long before I did. They really are "The good guys" and can change your life if you're struggling with debt. My advice...don't hesitate. Call them. Reviewed on: 18th June 2021
Chris Stocks's avatar
Chris Stocks

Possibly saved my life

5
Simply, if it hadn’t been for Step Change I might not of been here today. Step Change helped me out in the darkest period of my life. With mounting debt and shattered mental health they solved my debt issues and I’m about to be debt free for the first time in 20 years, I can never thank them enough. Reviewed on: 18th June 2021
John Brady's avatar
John Brady

Helpful and easy to understand

5
I feel more confident going forward and am not afraid to answer the phone or open the post Reviewed on: 18th June 2021
Sharon Howe's avatar
Sharon Howe

Remove worry and live again

5
Easy to use, very friendly and helpful. Please don't worry, give it a go! Reviewed on: 18th June 2021
Andy Avery's avatar
Andy Avery

Excellent

5
There is so much i can say about Step Change but their staff are amazing, extremely helpfull, understanding, not critical, not patronising, none judgemental, just amazing people who give you peice of mind through difficult times. Reviewed on: 18th June 2021
Steven Thornes's avatar
Steven Thornes

Life after redundancy

5
Step change has been handling my debt for number of years and I cannot rate their customer service any higher than excellent. Reviewed on: 18th June 2021
Kathleen Walker's avatar
Kathleen Walker

Thank god for stepchange

5
I got into very big debt and was at my wits end until I called stepchange, they sorted it all out for me, advice me and took charge, if it hadn’t been for them I don’t know where I would have been today. Reviewed on: 18th June 2021
Jan cooke's avatar
Jan cooke

Helped in a crisis

5
Felt that I couldn't get out of the rut I was in till Stepchange helped me to sort things out. Reviewed on: 18th June 2021
D Howarth-Hynes's avatar
D Howarth-Hynes

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