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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Helped me more than can be said

Easy to complete with lots of help from professional people Reviewed on: 18th June 2021

Thank you Step Change!*

Before finding out about Step Change my life was so miserable. I constantly worried about my horrendous debts and couldn't sleep at night, due to turning things over and over in my head. I was terrified about what my husband would say, if he found out what was going on. He already had health problems and I feared hearing about how much I owed would only make him worse. I knew nothing about my options and genuinly believed, I would be sent to prison. Or bailiffs would turn up and strip the house bare. Thanks to Step Change, I managed to set up a DMP and have now been paying off my debts for the past 2 years. It is such a relief to me and I no longer have the constant worry of how much I owe. Yes, I have to be on a budget to pay my DMP every month. But it is no where near as tough as when I was juggling one credit card after another, just to make the minimum payments every month. The relief is immense, thank you Step Change. Reviewed on: 18th June 2021

A Life Changing Organisation

From the first phone call I made, I have always felt supported and never judged. I've felt such shame around getting into debt but Step Change have been there to help me on my journey. I don't feel alone in it anymore and after a debt management plan was put in place I felt a weight lifted off me. I now feel more positive about the future and my finances. Thank you Step Change! Reviewed on: 18th June 2021

Excellent service

This service is excellent. The people are so friendly, knowledgable and non- judgemental and guide you through the process to get back on track and relieve a lot of stress from life. Reviewed on: 18th June 2021

fantastic

very helpful, reassuring. helped sort things out so quickly. I was an absolute wreck when i got on the phone to them, but they helped calm me down, helped make my debt payment plan manageable, helped me feel secure in the knowledge that I would not lose my home too. I cannot recommend them too highly, an absolute God save. Reviewed on: 18th June 2021

Helpful

They were so helpful, they soon got us back on track, and make things very easy to understand Reviewed on: 18th June 2021

Amazing

Helped me sort my debts out when I lost my job and was taken ill. Really friendly. Reviewed on: 18th June 2021

Great support for when a hope is lost.

Just when you feel like all hope is lost, Stepchange are here to support you by giving you the right advice, helping you with any paper work or just being on the other end of the phone to talk to about any worries or concerns. They help so many people to find a way to carry on living a normal life without worry or stress, excellent people. Reviewed on: 18th June 2021

Brought me light in Dark times

Helpful ,friendly ,supportive and non-judgmental Reviewed on: 18th June 2021

Feel at ease

More relaxed since stepchange started looking after me Reviewed on: 18th June 2021

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