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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Peace of mind

Truly kind and helpful people at stepchange. No one judges and everyone so kind and understanding. Easy process and they take the stress out if the whole procedure. Contact them. It's the best thing you can do for yourself Reviewed on: 18th June 2021

Gave me some hope

I wish I had heard of step change earlier on. Things have been easier to cope with since my very first call to them. There is light at the end of a very dark tunnel. Reviewed on: 18th June 2021

Excellent customer service

I am nearing the end of my plan step change have delivered peace of mind and I have had no issues since the set up of this plan by stepchange. Excellent customer service. Reviewed on: 18th June 2021

Life Saver !!

Very friendly and take the stress away from you :) Reviewed on: 18th June 2021

Help me as I was drowning in increasing debt.

Kind , understanding , patient people at the other end of the phone. Reviewed on: 18th June 2021

I can Sleep now

Great people to deal with easy to set up Reviewed on: 18th June 2021

Excellent

Excellent No Words Everything is perfect here. High Class Services Reviewed on: 18th June 2021

Hassle free

Very friendly and understanding staff. Helped through the process and set up. Had no problems since day one. Reviewed on: 18th June 2021

Sum up Review

I will simply say that stepchange has lowered my heart beat from 1000 per minute to normal. Thankbyou very much Stepchange. I wish you all the best. Reviewed on: 18th June 2021

One best agency

I was struggling with managing my debt payment from one agency to another until I find you. My name was spread all over to these different agencies to name but a few. One of the agencies refused to help me but at least gave me the details of Stepchange as my last resort before I crack up. Since this agency took over about two years ago, I have had peace and stability in my life. They keep checking on me, sending news letters about other options for help. Thank you thank you a million times. God bless this agency forever. Reviewed on: 18th June 2021

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