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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18676 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18676)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I can Sleep now

Great people to deal with easy to set up Reviewed on: 18th June 2021

Excellent

Excellent No Words Everything is perfect here. High Class Services Reviewed on: 18th June 2021

Hassle free

Very friendly and understanding staff. Helped through the process and set up. Had no problems since day one. Reviewed on: 18th June 2021

Sum up Review

I will simply say that stepchange has lowered my heart beat from 1000 per minute to normal. Thankbyou very much Stepchange. I wish you all the best. Reviewed on: 18th June 2021

One best agency

I was struggling with managing my debt payment from one agency to another until I find you. My name was spread all over to these different agencies to name but a few. One of the agencies refused to help me but at least gave me the details of Stepchange as my last resort before I crack up. Since this agency took over about two years ago, I have had peace and stability in my life. They keep checking on me, sending news letters about other options for help. Thank you thank you a million times. God bless this agency forever. Reviewed on: 18th June 2021

Mr Bennett

Step change have been very helpful in dealing with my problems they have made the whole process easy to understand and implement Reviewed on: 18th June 2021

The best solution

Stepchange has been such a welcome negotiator for me this past two and a half years. They have always handled my debts wisely, besides advising me with real fairness and understanding. Reviewed on: 18th June 2021

very good

few years now great help and keep me up todate Reviewed on: 18th June 2021

i can now sleep at night thanks to step change

step change changed my life one single payment every month with help available evry step of the way Reviewed on: 18th June 2021

Do Not Be Afraid

Knowledgeable, approachable, non-judgemental advisors ... do not be afraid to call them if you need guidance. Reviewed on: 18th June 2021

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