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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Thank the heavens for StepChange xx

Heavily in debt and equally heavily stressed out, didn’t know which way to turn then somebody happened to mention StepChange… they changed our lives around; yep, the debt is still there of course but now we don’t worry about Bailiffs or receiving stressful debt letters, StepChange manage with compassion our debts and help us with our ‘doable’ repayments plus dealing with the debtors directly, can’t be more grateful and therefore recommend to anyone who needs help with their debts, they have also helped us mentally to look life in the face again with hope - thank you StepChange xx Reviewed on: 18th June 2021

Very Pleased

Before I was with a well known independent debt management that miss manged my account causing me so many problems so after writing to me debtor i switch to StepChange who took full control and and because its free my creditors got more so win win for everyone. Reviewed on: 18th June 2021

QExcellent

All queries handled expertly with no fuss or delay Reviewed on: 18th June 2021

relief from pressure

Before I was introduced to Step Change I was stressed beyond belief ,I was snappy and angry with family and friends alike. I could not spend any real time in company, and I was at times in danger of losing my job. Step Change gave me back my life and self respect. Reviewed on: 18th June 2021

Excellent service

Wish I had got in touch much sooner Reviewed on: 18th June 2021

Life savers

These people are actual lifesavers, each and everyone are amazing, I have spoken to a fair few staff members over the years and their patience and help has been invaluable, not one has been judgmental all they have shown is just pure kindness and empathy. Reviewed on: 18th June 2021

A company that helps

I’ve been with StepChange now for 5 months and they have been amazing. From setting up a plan to support carrying on. Reviewed on: 18th June 2021

Worries taken away

Very helpful and sorted out a payment plan so we could afford to pay our debts, couldn't have done it without them and advised us throughout the plan what to do in certain circumstances. Reviewed on: 18th June 2021

Very helpful and caring

From day one Step Change have been so helpful and have taken the away from me. Fully recommend anyone in debt problems to speak to them Reviewed on: 18th June 2021

Extremely helpful

I was very worried and Stepchange are looking after me. Reviewed on: 18th June 2021

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