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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

amazing service

An amazing service at a time when I literally thought I was going to lose everything, calm caring and listened without judgement, saved my sanity and my life . Reviewed on: 18th June 2021

A very helpful company

I was very worried about my dept but Step change reassured me and are very helpfull. Reviewed on: 18th June 2021

Working for me

Stepchange has a better understanding of bugeting than I have, that's why I'm with them Reviewed on: 18th June 2021

Very easy to do

Went very well and had no issues. Staff always available if help is needed Reviewed on: 18th June 2021

Thank the heavens for StepChange xx

Heavily in debt and equally heavily stressed out, didn’t know which way to turn then somebody happened to mention StepChange… they changed our lives around; yep, the debt is still there of course but now we don’t worry about Bailiffs or receiving stressful debt letters, StepChange manage with compassion our debts and help us with our ‘doable’ repayments plus dealing with the debtors directly, can’t be more grateful and therefore recommend to anyone who needs help with their debts, they have also helped us mentally to look life in the face again with hope - thank you StepChange xx Reviewed on: 18th June 2021

Very Pleased

Before I was with a well known independent debt management that miss manged my account causing me so many problems so after writing to me debtor i switch to StepChange who took full control and and because its free my creditors got more so win win for everyone. Reviewed on: 18th June 2021

QExcellent

All queries handled expertly with no fuss or delay Reviewed on: 18th June 2021

relief from pressure

Before I was introduced to Step Change I was stressed beyond belief ,I was snappy and angry with family and friends alike. I could not spend any real time in company, and I was at times in danger of losing my job. Step Change gave me back my life and self respect. Reviewed on: 18th June 2021

Excellent service

Wish I had got in touch much sooner Reviewed on: 18th June 2021

Life savers

These people are actual lifesavers, each and everyone are amazing, I have spoken to a fair few staff members over the years and their patience and help has been invaluable, not one has been judgmental all they have shown is just pure kindness and empathy. Reviewed on: 18th June 2021

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